Refund policy

Refund, Returns & Exchanges Policy

At Elle Bohème we make things with love. We want you to love your purchase.
If something isn’t quite right, we’re happy to offer a return, exchange, or store credit, provided the following conditions are met.

Eligibility for Returns

• Items must be returned within 7 days of receiving your order.

• Items must be in original condition, unworn, unwashed and with all tags attached.

• Returns that do not meet these conditions may not be accepted.

Refunds

We offer refunds for full-priced items only.
Refunds will be processed to your original payment method once the return has been received and approved.
Please note that shipping costs are non-refundable. 

Exchanges

If you wish to exchange an item for a different size or style, please contact us as soon as possible to confirm availability.
Exchanges will be dispatched once the returned item has been received and approved.

Sale Items

All sale or discounted items are final sale and cannot be returned or exchanged.

Return Shipping

Customers are responsible for covering the cost of return shipping, except in the case of a faulty or incorrect item.
We recommend using a tracked courier service, as we cannot accept responsibility for items lost in transit.

How to Request a Return 

We want your Elle Bohème pieces to be perfect for you. If you wish to request a return, you can do so easily through your customer account.

1. Log in to your account
   Click the Customer Account link here .
   You’ll enter your email and receive a secure six-digit code — no password is required.

2. Select your order
   Once logged in, choose the order you’d like to return. 

3. Submit your return request
   Follow the on-screen instructions to submit your return. You’ll receive a confirmation once your request has been approved.

4. Return your item
   Carefully pack your garment in its original condition and follow the instructions provided in the approval email to send it back.

Please note: Customers are responsible for the cost of return shipping, unless the item is faulty or incorrect. We recommend using a tracked courier service to ensure your item reaches us safely.

If you have any questions or need assistance, feel free to contact us — we’re always happy to help.

Faulty or Incorrect Items

We take great care in inspecting all garments before dispatch.
In the rare event you receive a faulty or incorrect item, please contact us within 7 days of receiving your order so we can arrange a replacement, repair or refund.